Frequently Asked Questions
Everything you need to know about your next favorite accessory.
What materials are used in your jewellery?
We use high-quality materials including 925 sterling silver, 14k and 18k gold plating, and ethically sourced gemstones to ensure your pieces are both beautiful and durable.
How should I care for my jewellery to prevent tarnishing?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the airtight pouch provided with your purchase.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your items sooner for a special occasion.
What is your return policy?
We offer a 30-day return policy for most items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the final stage of checkout.
Can I include a gift message with my order?
Absolutely! You can add a personalized gift message during the checkout process, and we will include a hand-written card with your beautifully packaged jewellery.